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Frequently Asked Questions

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HydroSeries is an IoT-based water management system that automates pump operations, monitors tank levels in real time, and gives you full visibility of water usage across your property. It helps prevent overflow, dry-run damage, and water wastage while reducing manual intervention.

  • HydroSmart L → Best for basic automation of pumps and tank level control
  • HydroSmart IQ → Advanced automation + intelligent decision-making and analytics
  • HydroSense → Sensor-only solution for monitoring water levels and presence
  • HydroSmart SO → Designed for managing multiple tanks with a single pump

If you’re unsure, a quick site assessment helps us recommend the right setup.

Yes. The system is designed to work even in low-connectivity environments using long-range communication (LoRa) and 4G. Your pumps continue to operate safely even if internet connectivity is temporarily unavailable.

HydroSeries uses non-contact sensors that provide highly accurate level detection without being affected by dirt, corrosion, or water quality. This ensures consistent and reliable readings over time.

The system is built with fail-safes:

  • Pumps won’t run dry
  • Overflows are prevented
  • Automation resumes once power/network is restored

Manual override is always available.

Not really. Most setups are non-invasive, meaning no cutting of tanks or major plumbing changes. Installation typically takes:

  • Homes / Villas → 1–2 days
  • Apartments → 3–7 days
  • Industries → 1–3 weeks

Yes. HydroSeries is designed to integrate with:

  • Existing borewell and sump systems
  • Single-phase and three-phase pumps
  • Overhead tanks and underground tanks

No need to replace your current setup.

Yes. Products like HydroSmart SO are specifically built to manage multiple overhead tanks using a single pump, ensuring balanced distribution and zero overflow.

The system continuously monitors tank levels and pump activity:

  • Automatically stops pumps when tanks are full
  • Prevents pumps from running when water is unavailable
  • Sends alerts for abnormal conditions

You’ll get real-time alerts for:

  • Low water levels
  • Tank overflow risk
  • Pump ON/OFF status
  • Unusual water usage or leaks

You get access to a dashboard (web + mobile) where you can:

  • View tank levels in real time
  • Track consumption
  • Control pumps remotely
  • Generate reports

Yes. You can assign roles:

  • Admin — full control
  • Facility manager
  • Committee members

Each user gets appropriate access.

Yes. You get detailed reports such as:

  • Daily / monthly consumption
  • Pump usage
  • Water distribution
  • Historical trends

These help in decision-making and cost optimization.

Most properties see:

  • Reduced water wastage
  • Fewer tanker requirements
  • Lower electricity usage
  • Faster leak detection

In many cases, the system pays for itself within a few months.

Yes. HydroSeries enables consumption-based tracking, making it easier to implement fair and transparent water billing for residents.

Minimal. Since sensors are non-contact:

  • No scaling or corrosion issues
  • No frequent calibration required

Support and AMC options are available if needed.

We provide:

  • Remote diagnostics
  • Quick replacements if required
  • Ongoing support

Downtime is minimal and handled quickly.

Yes. Manual override is always available — you’re never locked out.

Yes. All data is securely stored with controlled access, ensuring privacy and reliability.

You can schedule a site visit or request a project brochure by filling out the contact form on our website, calling our sales team directly, or visiting our office. Our team will arrange a convenient time for your visit and provide all the project details you need.

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